Managers/Assistant Managers and Bartenders Managers and Bartenders are required to be registered with the Commission prior to working and must successfully complete the server-training program and pass the examination. The server-training program is valid for four (4) years §3-82-38.5(f). PO Box 38345 Wellington Mail Centre p 04 567 5244 e info@celciuscoffee.co.nz www.celciuscoffee.co.nz Grinding Coffee As a guide, if your grind is at the correct level, if should ball up in to clumps of ground coffee, referred to as snowballs.Grinders do vary and its important to check which direction on your grinder will make the.

Bartender Training Manual.1.111Typetext Typetext TypetextPMG 1 Bartender Training ManualBARMANUALSBartender TrainingBy Dahlstrom & RideoutWritten ByPreston Rideout & Ryan Dahlstrom.2Table of ContentsINTRODUCTION.4TRAINING & DEVELOPMENT. 5-13Acceptable Bartending Standards.6Unacceptable Bartending Standards.7Techniques Resulting in Termination.8Three Strike Rules.9Personal Appearance.10Uniforms.10Pro Active Bartending.11Alcohol Consumption & Tolerance.12Alcohol Awareness Policy.13Awareness Sequence of Service and Response.13WORKING THE BAR. 14-15Bartender Sequence of Service.14Up Selling.15Suggestive Selling.15Terminology.15CONDUCTING TRANSACTIONS.

16-20Register Operations.16Payment Methods.16Cash Handling Sequence.17Credit Card Preauthorization.17Credit Card Authorization for Total Amount.17Guest Check Presentation, Delivery and Retrieval.18Credit Card Tip Policy.19Comps & Voids.20PRICING STRUCTURE. 21-24WELL SET UP.25BACK BAR SET UP.

26-27Bottle Placement Diagram.26.3PREPARING DRINK ORDERS. 28-29Drink Making.28Drink Service & Delivery.29Bartender & Customer Transaction Times.29ANATOMY OF A COCKTAIL. 33-40Shot Recipes. 33-35Drink Recipes.36Signature Drinks. 37-40SERVICE WELL.41SHIFT RESPONSIBILITIES. 42-46Opening Shift.42Mid Shift.43End Of Shift.44Service Well Deep Cleaning.45Back Bar Cleaning.45Weekly Cleaning.45Health Department Compliance.46Garbage Cans.46Breaking Bottles.46TIP POOL.47CONCLUSION.48TEAM WORK.48INTEGRITY.48.4INTRODUCTIONCongratulations on your employment. This manual is your foundation for success.

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It’scomprised of our standard operating procedures, guidelines and service sequencesoutlining our expectations. This framework is designed to streamline bar operationsenabling you to produce high-qualitydrinks and deliver superior customer service.Our bar’s success is built on drink making and great bartenders are the foundation.Becoming a great bartender doesn’t happen overnight. It requires training, productknowledge and dedication to drink making while embracing teamwork and maintainingintegrity. This manual will accelerate your journey. Welcometo our Team.Let’s begin with introductions. First name. Last name.

Where are you from?. Years bartending. Where have you bartended?.

What do you like most about bartending?. What do you find most difficult about bartending?. Say something funny about yourself.5TRAINING & DEVELOPMENTTRAINING CANNOT DEVELOP1. Personalityyou either have it or you don’t.2. Politenessyou either already say “please” and “thank you” or you don’t.3. Integritypeople who steal will and those who don’t won’t.TRAINING CAN DEVELOP1.

Drink making skills2. Environmental awareness3. Cleaning routines4. Product knowledge5. Drink consistency8. Confidence behind the bar9.

Teamwork.6TRAINING & DEVELOPMENTACCEPTABLE BARTENDING STANDARDS. Early arrival is on time.

Good bartenders pride themselves on being knowledgeable about cocktail recipes and proficient in the art of properly serving their guests and patrons. With a healthy repertoire of popular mixed drink recipes and the right ingredients at your disposal, you can be the life of any gathering.

Classic Cocktail Recipes That Are Great for All Occasions

The cocktail recipes listed here are classics for a reason: They taste good. Whether you’re a professional bartender or just someone who likes to throw cocktail parties at home, you should know how to make these mixed drinks recipes like you know how to make toast.

Bacardi Cocktail

Bacardi cocktail is the only cocktail issued a copyright from the United States government.

• 2 oz. Bacardi Light Rum

• 1 oz. Rose’s Lime Juice

• 1/2 tsp Sugar

• 1/2 oz. Rose Grenadine

Mix in a shaker with ice and strain into a chilled martini glass.

Brandy Alexander

A sweet and creamy delight. A favorite to all until Baileys came around.

• 1-1/2 oz. Brandy or Cognac

• 1/2 oz. Dark Crème de Cacao

• 1 oz. Sweet Cream or Ice Cream

Shake all ingredients with ice. Strain into a Margarita glass.

Bloody Mary

This cocktail is probably the most famous of the “Hair of the Dog” morning-after concoctions.

• 1-1/4 oz. Vodka

• 2-1/2 oz. Tomato Juice

• dash Worcestershire Sauce

• dash Tabasco Sauce

• dash Salt and Pepper

Pour Vodka over ice in a tall glass. Fill with Tomato Juice. Add a dash or two of Worcestershire Sauce and Tabasco Sauce. Stir and garnish with a Celery Stalk. For those who enjoy their Bloody Marys extremely spicy, add more Tabasco or even Horseradish.

Cosmopolitan

The most popular drink of the new millennium.

• 2 oz. Vodka

• 1/2 oz. Cointreau

• Juice of 1/2 Lime

• 1/2 oz. Cranberry Juice

Shake with ice and strain into a chilled martini glass.

Manhattan

If you make this cocktail correctly, you’ll never hear your guests utter this classic line from The Simpsons: “What did I do to deserve this flat, flavorless Manhattan?”

• 2 oz. American or Canadian Whisky

• splash Sweet or Dry Vermouth

• dash Angostura Bitters

Stir ingredients in a rocks glass. Garnish with a Cherry.

Margarita

A great drink for a hot summer day.

• 1 oz. Tequila

• 1 oz. Cointreau or Triple Sec

• 1 oz. Sweet & Sour Mix or Lime Juice

Shake ingredients with ice or blend ingredients with crushed ice. Serve in a salt-rimmed glass. Garnish with a Lime Wheel.

Martini

A simple and elegant classic.

• 2 oz. Gin

• dash Extra Dry Vermouth

Shake or stir Gin and Vermouth with ice. Strain and serve in a cocktail glass straight up or over ice. Garnish with a twist or an Olive.

Tequila Sunrise

You will have a warm summer glow after this one!

• 2 oz. Patrón Tequila

• 3 oz. Orange Juice

• 1/4 oz. Grenadine

Pour Grenadine into a tall glass first. Then add Tequila and fill with ice and Orange Juice. Garnish with an Orange Slice

White Russian

If you’re worried about calories, you can use whole milk or half-and-half rather than cream, but cream tastes better. Skim and 2-percent milk produce unsatisfactory results. The Dude in The Big Lebowski settled for nondairy creamer powder in one scene; that option is for emergencies only.

• 1-1/2 oz. Vodka

• 1/2 oz. Kahlúa

• 1/2 oz. Cream

Shake ingredients and serve over ice in a rocks glass.

A Basic Bar Setup for a Limited Budget

Setting up a home bar can become quite costly. The variety of liquors available today is mind-boggling. How do you pare down your shopping list to the essentials? Some bartenders may scoff at the idea of not having both American and Canadian whiskies in a bar. And do you really need both dry and sweet vermouth? The options can be overwhelming. For simple entertaining, even if you’re on a limited budget, start with the following items:

Necessary Supplies for Your Bar

Bartending, even at home, requires lots of supplies, mixers, and garnishes. In addition to beer, wine, liquors, and liqueurs, a decent home bar should have the following supplies if you plan on serving cocktails. You need one bottle of the following mixers for every five guests:

You also need these fruits, garnishes, and seasonings: